New Players Only. Wagering occurs from real balance first. 50X wagering the bonus or any winnings generated from free spins. Contribution may vary per game. Available on selected games only. The wagering requirement is calculated on bonus bets only. Bonus is valid for 30 days / Free spins valid for 7 days from issue. Max conversion: 3 times the bonus amount or from free spins: £/$/€20. Excluded Skrill deposits. Full Terms apply.

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What if I Have a Live Casino Issue?

Just imagine you have waited to join one of Conquer Casinos excellent live games and are fully immersed in some blackjack, baccarat or roulette action being streamed to your home and you have just hit a winning streak. Exciting and entertaining, you can feel that adrenalin beginning to pump through your veins when, horror upon horrors, your internet connection fails.

Nothing could be worse than enjoying a winning streak then suffering an internet failure but it does happen on occasion and we have been asked multiple times by our players what this means for them.

Here at Conquer Casino we are happy to answer any of our valued customers enquiries and because some of our VIP players are not used to playing at a live casino game we wanted to address this problem thoroughly and in jargon-free language.

What if I Have a Live Casino Issue?

Firstly, and obviously an internet failure is going to boot you from your game but don’t despair as not all is lost. Conquer Casino makes sure that every bet and transaction you make with us is recorded as and when it takes place so any money you have won will still be there once you have managed to re-connect.

You are also able to see all of your transaction history as we believe in operating our live online casino in total transparency, something we have always firmly adhered to from our launch date, and will continue to do so. Unfortunately, not all online sites are as transparent as Conquer Casino and that is why we enjoy a loyal customer base that returns repeatedly to our live casino game.

If your live casino online issue takes place whilst you are involved with any one of the live games options and does not involve your internet going down, then you could actually speak to the dealer or croupier hosting your game if the video stream is still connected. All of Conquer Casinos staff are trained professionals and are only too happy to help or assist wherever they can when one of their players has a question, and we pride ourselves in the level of customer care offered to all of our VIP’s.

Of course, there might be a time where you have to contact Conquer Casino over a particular problem whether that is a forgotten password, a cash-out or deposit enquiry, or a live game issue, and Conquer Casino, unlike many other online casinos, who offer limited customer care, provide 24/7, 365 days of the year support.

This comprehensive care means that we can provide global help for all of our players whenever and wherever they happen to be either by email or by using the instant chat feature which can be found at the bottom right of each page.

For those players that wish to write to Conquer Casino then our main office can be found at:

Aldgate Tower
2 Leman Street
E1 8FA
United Kingdom
There is also a phone number for that office which is:
Tel: 02081147001

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Name: What if I Have a Live Casino Issue?


Posted On: 17/09/2018

Author: Andrew Smith